Refunds
Short version: If you are not satisfied with the $29 pack, email hello@useoomph.com within 14 days of purchase with your PayPal order ID. If you have generated no more than 5 creatives from the pack, we will refund the full $29 to your original PayPal payment and remove the remaining credits.
If you are not satisfied with the $29 pack, email hello@useoomph.com within 14 days of purchase with your PayPal order ID. If you have generated no more than 5 creatives from the pack, we will refund the full $29 to your original PayPal payment and remove the remaining credits. If a fault on our side stops the service from working and we cannot fix it, we will refund the unused portion at any time. Free creatives are free and cannot be refunded. A creative counts as generated when the studio returns its image, headline and caption to you. Edits, image downloads and video exports never count toward this number. This does not limit any rights you have under applicable law, or your right to dispute a payment with PayPal.
Oomph Studio pack ($49, where offered). Email hello@useoomph.com within 14 days of purchase with your PayPal order ID. If you have generated no more than 5 creatives and no voiceovers from the Studio pack, we will refund the full $49 to your original PayPal payment and remove the pack's remaining creatives and voiceover credits. Once a voiceover has been generated from the pack, it can no longer be refunded under this rule, because the voice is paid for when it is made. Playing or re-downloading a voiceover you already made, or regenerating the same script with the same voice, does not count as generating a new one. The fault rule above (a fault on our side that we cannot fix) also applies to the Studio pack.
How to ask: email hello@useoomph.com with your PayPal order ID. Checkout is through PayPal; Oomph is not a subscription and never renews.